We do not offer refunds for change of mind, however we want you to find the perfect fit for your body so we are happy to issue a store credit valid for 1 year.
SAMPLE SALE / FINAL SALE
Any items purchased on sale or apart of a online sale are final sales and will NOT be approved for store credits, exchanges or refunds.
Due to the high quantity of orders during online sales, please allow up to 3 business days for shipping.
Oak Meadow is not responsible for shipping charges related to the item/s being returned.
To be eligible for a store credit you must lodge a return within 7 days from receiving your parcel through our Lodge a Return page, anything outside our 7 day window will unfortunately not be accepted.
To be eligible for a return your garment must be unworn, with tags and in the same condition that you received it in.
In the rare circumstance you have received a faulty garment we will happily exchange or refund you in full, including postage. Customer Service is so important to all of us here at Oak Meadow and we strive to provide an amazing shopping experience for all our beautiful customers.
We offer free EXPRESS shipping for all Australian & International orders over $350.
For international orders under $350 shipping is $29.95. Any taxes or duties incurred are the responsibility of the delivery recipient.
Please submit your return to our Lodge a Return page and allow 48 hours for a response. We will provide you with a return postal address. Please consider using a shipping service with tracking for your returns, and consider the environment when choosing your returns satchel.
DISPATCH AND DUTIES
Your Oak Meadow order will be dispatched within 48 hours; we are so excited for you to receive your special garments! Please allow a little extra shipping time for delivery to regional areas.
International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are the responsibility of the delivery recipient.
Oak Meadow is required to declare the exact value of all items. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.
If the receiver refuses to pay the taxes and duties, the package will be returned to us and the customer will be issued a store credit once received, excluding the return and original shipping charges
Due to the high quantity of orders during online sales, please allow up to 3 days for shipping.
Lots of love & kindness,
The Oak Meadow Team