SHIPPING

For a limited time we are offering FREE EXPRESS SHIPPING on all Australian orders. 

For International orders we offer free DHL Express Shipping on orders over $350. For orders under $350 shipping is $29. Any taxes or duties incurred are the responsibility of the delivery recipient.

 

RETURNS POLICY

We do not offer refunds for change of mind, however we want you to find the perfect fit for your body so we are happy to issue a store credit valid for 1 year. Please note, any items purchased on sale are final sales and will not be approved for store credits or refund.

As of February 16th 2022, we no longer offer exchanges/refunds online, so if you wish to swap your garment for a different size, colour or style, you will be issued a store credit. This gives you the freedom to choose a garment that will make you feel confident and beautiful for many years to come. 


Oak Meadow is not responsible for shipping charges related to the item/s being returned. 

To be eligible for a store credit you must lodge a return within 7 days from receiving your parcel, anything outside our 7 day window will unfortunately not be accepted. Please see our "Lodge a return" portal online

To be eligible for a return your garment must be unworn, with tags and in the same condition that you received it in.

In the rare circumstance you have received a faulty garment we will happily exchange or refund you in full, including postage. Customer Service is so important to all of us here at Oak Meadow and we strive to provide an amazing shopping experience for all our beautiful customers.


Thanks to your purchases, we can continue to support our family of creators and independent artists who we employ under our 100% fair trade Oak Meadow values. 

RETURNS PROCEDURE

Please submit your return here and allow 48 hours for a response. We will provide you with a return postal address. Please consider using a shipping service with tracking for your returns, and consider the environment when choosing your returns satchel.


DISPATCH AND DUTIES

Your Oak Meadow order will be dispatched within 48 hours; we are so excited for you to receive your special garments! Please allow a little extra shipping time for delivery to regional areas.

International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are the responsibility of the delivery recipient.
Oak Meadow is required to declare the exact value of all items. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.
If the receiver refuses to pay the taxes and duties, the package will be returned to us and the customer will be issued a store credit once received, excluding the return and original shipping charges

Due to the high quantity of orders during online sales, please allow up to 3 days for shipping.


Lots of love & kindness,
The Oak Meadow Team
xo