Shipping and Returns
Here at Oak Meadow we truly hope you fall deeply in love with your special new garments. We want you to be 100% happy with your purchase, so if there are any issues, please contact us.
To be eligible for a refund/store credit you must contact us within 5 days from receiving your parcel, anything out of our 5 day window will unfortunately not be accepted. Please see our "Lodge a return" portal online. Please note customers are responsible for return postage.
This does NOT apply for sale items or flash sales. No refunds will be issued on sale items unless faulty.
Orders made with Afterpay can only be returned for a store credit. Refunds are only applicable to orders placed with credit card and PayPal.
To be eligible for a return your garment must be unworn, with tags, in the same condition that you received it in.
In the rare circumstance you have received a faulty garment we will happily exchange or refund you in full, including postage. Customer Service is so important to all of us here at Oak Meadow and we strive to provide an amazing shopping experience for all our beautiful customers.
Thanks to your purchases, we can continue to support our family of international creators and independent artists who we employ under our 100% fair trade Oak Meadow Values. Again, we thank-you for your support and you can rest assured your new purchase will contribute toward the greater good.
Please submit your return
and allow 48 hours for a response.
Should you be eligible for a return or store credit, we will provide you with a return postal address. Please consider using a shipping service with tracking for your returns, and consider the environment when choosing your returns satchel.
Your Oak Meadow order will be dispatched within 24-48 hours; we are so excited for you to receive your special garments!
Please allow a little extra shipping time for delivery to regional areas.
International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are the responsibility of the delivery recipient.
Oak Meadow Clothing is required to declare the exact value of all items. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.
If the receiver refuses to pay the taxes and duties, the package will be returned to us and the order will be refunded once received, excluding the return and original shipping charges
*Due to the high quantity of orders during online sales, please allow up to 3 days for shipping.
Your new Oak Meadow garments will arrive in a fully compostable satchel.
Lots of love & kindness,